Consumer Protection

Safeguarding Customer Information

At Valley National Bank we protect consumer privacy by ensuring that only employees who have a business reason for knowing information have access to it. We restrict computer access to personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities and strictly limit access of changing or updating bank records to employees who are well trained in handling customer information. We also maintain internal procedures to ensure that we protect our customer's information contained on paper or in files.

We maintain physical, electronic, and procedural security safeguards that goes above and beyond what federal regulations require to guard your nonpublic personal information.


Password Security
Creating a "strong" password is the first and most important step in protecting your identity and personal information.  Some of the rules that should be applied to your password are:

  • Do not use birth dates, family or pet names
  • Do not use words that may be associated with your favorite hobbies, movies, songs, etc.
  • Always use a minimum of eight (8) characters
  • Always include capital and lower case letters, numbers and at least one (1) special character (@#$%^&*)
  • Commit your password to memory.  If it must be written down, keep it in a secure place!


Identity Theft


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How To Guard Against Identity Theft

  1. Remove mail promptly from your mailbox.  Never use your mailbox for outgoing mail.  Identity thieves raid mailboxes for credit card offers and statements.
  2. Guard your social security number.  Do not give out your PIN, passwords, social security or credit card numbers over the phone unless you initiated the phone call.
  3. Be very careful with receipts.  Make sure you have them when you leave the store or ATM and do not throw them into public trash cans.
  4. Review your credit report from time to time.  The major credit bureaus are:
  5. Destroy pre-approved credit card offers before you throw them out.
  6. Account for all new checkbooks when you receive them in the mail.
  7. Block your ATM transaction with your body to prevent someone from learning your PIN.
  8. Commit all passwords and PIN numbers to memory.  Do not write them down.

Keep Your Online Transactions Secure

  1. Avoid sending sensitive information, such as account numbers, passwords through unsecured e-mail.
  2. All your online financial accounts should be password or PIN protected.
  3. General security over your personal computer is very important.  Make sure that a valid anti-virus program is installed and continuously updated.  This protects your computer from viruses and spyware.

What To Do If You Are A Victim

  1. Immediately close your accounts and create passwords for any new accounts.
  2. Request both a "fraud alert" with the three major credit bureaus and request that no new credit be granted without your approval.


How To Protect Yourself When Using an ATM

  1. Always be aware of the surroundings when using an automated teller machine.  At night, make sure you use a well-lit ATM, preferably an indoor machine or a drive-up.  Avoid walk-up ATMs after dark.  If at all possible, be accompanied by another person after dark.
  2. Immediately place your withdrawn cash in a secure pocket or purse.  Count your cash in safety of your locked vehicle or other secure location.
  3. If anything suspicious is noticed, find another ATM.  If there appears to be people loitering, or occupied or unoccupied parked cars in the vicinity of the ATM be very cautious.
  4. Do not waste time at the ATM.  Have your transaction and card ready. 
  5. Block your ATM transaction with your body to prevent onlookers from viewing the keyboard or monitor.  This will protect your PIN number.
  6. Commit your PIN to memory.  Do not share your PIN with anyone and never write your PIN down and keep it in your wallet or purse along with your ATM card.
  7. Notify one of our Customer Service Reps if your ATM or PIN is lost or stolen.