The Directors, management and staff of Valley National Bank are concerned about and respect the privacy of your personal financial information. We realize that you expect privacy and security of your personal and financial affairs, and while information is the foundation of our ability to provide good customer service, our most important asset is your trust. Keeping your information secure, and using it only as you would want us to, is a top priority.
At Valley National Bank we collect nonpublic personal information from many sources. Nonpublic personal information does not include information available from government records, widely distributed media, or government-mandated disclosures.
We collect nonpublic personal information about you from:
At the present time, Valley National Bank does not disclose any non-public, personal information to any nonaffiliated or affiliated third party. We do, however, outsource some miscellaneous bank related services. By doing this we are able to better serve you and your financial needs. We may share information about you with companies that we contract with to provide products and services that you've requested or might need. These companies may include:
In all of the cases stated we provide only the information that is needed to carry out and provide each function.
In some cases information sharing situations may occur without your consent when required or permitted by law or in the normal course of business. Examples may include:
At Valley National Bank we protect consumer privacy by ensuring that only employees who have a business reason for knowing information have access to it. We restrict computer access to personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities and strictly limit access of changing or updating bank records to employees who are well trained in handling customer information. We also maintain internal procedures to ensure that we protect our customer's information contained on paper or in files.
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Keeping your account information accurate is very important. We have internal controls that help us to keep customer information as accurate and complete as we can. We provide you with access to your account information through various means such as account statements and 24-hour Voice Access. If you ever find that any information about you or your account is not accurate, please call or write to us at the number or address listed on your bank statement and we will promptly make necessary corrections.
If we change our policy or practice, for example, adding a category of information we will disclose to a third party, we will notify existing customers and give them an appropriate time period to opt out of the disclosure.
FOR PURPOSES OF THIS DISCLOSURE, A CONSUMER/CUSTOMER IS ANY CURRENT, FORMER OR PROSPECTIVE CUSTOMER OF VALLEY NATIONAL BANK